Returns & Exchanges

RETURNS & EXCHANGES

 

Before you return a Mojopanda product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other.

In spite of these variables, at Mojopanda we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. You will also need to enclose the return form with the items you wish to return. This form can be downloaded by clicking on the link below:

Returns & Exchanges Form

Please note that Exchange or Refund will not be made against the following items, unless there is a quality issue:

  • Apparels & Accessories
  • Organic items
  • Furniture

Reverse Pick Up Policy

We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

  • You can call us on +91 99996 80224 or e-mail us at customercare@mojopanda.co.in within 10 days from the date of delivery.
  • Please mention your order number in the subject line to help us quickly process your returns/exchanges.
  • Please ensure that the returned merchandise is unused, undamaged and is in a saleable condition.
  • We request you to maintain the original packaging of the items to be returned, including the Mojopanda tags.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • The items for reverse pick up will be picked up within 4 business days from the date of request.
  • After the receipt of item(s), your request for returns/exchanges would be processed.
  • In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
  • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

Note: Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us.

Return Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

  • You can return/exchange in 30 days after date of delivery, But under the condition that Mojopanda customer service is intimated within 10 days of delivery of the goods to your address
  • A Returns & Exchanges Form should be completed and sent along with the goods. You can download the Returns Form by clicking the Returns & Exchanges link.
  • Mojopanda will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form if the pin code is out of pick up location
  • Please note that all products must be sent to our office in Delhi, India

Please ship to the following address:

Mojopanda Emporio
Khasra No. 101/17/2, Palam Vihar Road, Bijwasan, New Delhi – 110061
Landmark:  in front of Vanishka Garden Parking

Refund Policy for Claiming Refunds

For Credit Card/Debit Card/Net Banking:

As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Mojopanda has erroneously sent you a wrong item.

In case you have paid twice for one transaction, then one of the transaction amounts will be refunded via the same source within 15 to 20 working days.

 

 

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